Cancellation terms

  • Cancellation is free of charge up to 4 hours before the time the test was scheduled. You can do this by clicking on the button in the confirmation email you received after booking the test. Do not forget to mention your order number
  • If canceled between 4 hours and 1 hour before the start of the test, 50% of the costs will be reimbursed.
  • In case of cancellation from 1 hour before the test appointment, no refund will be made.

Frequently Asked Questions

1: Can I use the test result for travelling abroad?

Yes you can! You can link your test result to the Corona Check App and travel within the European Union (DCC). You are responsible for checking the regulations of your destination.

2: What should I bring to my test appointment?

Your booking confirmation number, ID, and don't forget your mask! Be aware it is not possible to get tested with only a copy of your ID.

3: What kind of test is being used.

Validated rapid tests administered by a qualified healthcare professional. The medical and pharmaceutical responsibility of the testing rests with the employed physicians and pharmacists of the testing provider. This is basically a nasal swab. The test provider may choose to combine the nasal swab with a throat swab.

4: Can I also be tested if I have no complaints?

Yes, that's possible. PCR tests are very good at detecting the virus in the period prior to becoming ill, so they are more reliable before you have symptoms. If you decide to take an Antigen Test without complaints, it may be negative, in which case the result has no value, or it may be positive and in that case you should assume that this is correct. It is therefore better to do the PCR test to exclude an infection without symptoms.